Inside Sales/Service Writer

• Create work orders and arrange bookings and communicate them to technicians.

• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.

• Recommend tire service, specialty tire service, wheel and mechanical service to customers; this includes describing warranties and associated costs to customers, ensuring requested product is available, and suggesting alternative product if requested product is not available in an acceptable time frame.

• Ensure that all products are billed accurately to the customer, and process all necessary information in the computer system.

• Operate company and customer vehicles in a clean and safe manner; this includes having the appropriate vehicle license, using proper barriers to maintain vehicle cleanliness, and ensuring equipment and loads in company vehicles are safely secured for transportation.

KNOWLEDGE, SKILLS & ABILITIES

• Customer service skills with the ability to develop and maintain effective relationships with team members and customers; this includes good communication and interpersonal skills.

• Effective listening skills with the ability to identify customer requirements and provide recommendations. • Intermediate computer skills

• Proven ability to work independently with minimal supervision; this includes organization, time management and problem solving skills.

• Flexible, patient and calm when working in a fast paced environment

• Working knowledge of passenger, light truck tires, farm, commercial, OTR, industrial tires and/or mechanical services is an asset

EDUCATION & EXPERIENCE

• Customer service experience is preferred.

• A high school diploma or GED is an asset.

• Must possess a valid driver’s license permitting the independent operation of a passenger vehicle