Inside Sales Representative

Job Description

Create work orders and arrange bookings and communicate them to technicians.

· Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.

· Provide proactive calls to customers to determine their satisfaction level with the service they have received.

· Recommend tire service, specialty tire service, wheel and mechanical service to customers; this includes describing warranties and associated costs to customers, ensuring requested product is available, and suggesting alternative product if requested product is not available in an acceptable time frame.

· Ensure that all products are billed accurately to the customer, and process all necessary information in the computer system.

· Operate company and customer vehicles in a clean and safe manner; this includes having the appropriate vehicle license, using proper barriers to maintain vehicle cleanliness, and ensuring equipment and loads in company vehicles are safely secured for transportation.

· Assist in inventory management through documentation processes, monthly cycle counts and annual inventory counts.

· Keep promotional material updated in the showroom.

· Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.

· Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire.

· Special projects and other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

· Working knowledge of passenger, light truck tires, specialty tires, commercial, OTR, industrial tires and mechanical services.

· Customer service skills with the ability to develop and maintain effective relationships with team members and customers; this includes good communication and interpersonal skills.

· Effective listening skills with the ability to identify customer requirements and provide recommendations.

· Intermediate computer skills

· Proven ability to work independently with minimal supervision; this includes organization, time management and problem solving skills.

· Flexible, patient and calm when working in a fast paced environment

· Focus on meeting goals and targets

· Ability to lift 25 kilograms.

EDUCATION & EXPERIENCE

· Customer service experience in the automotive aftermarket industry is preferred.

· A high school diploma or GED is an asset.

· Must possess a valid driver’s license permitting the independent operation of a passenger vehicle

· Must be able to provide a satisfactory passenger Driver’s Abstract from licensing province on as requested by management.